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booking process and refunds

Check-in/check out:

We try and have rooms ready when guests arrive but occasionally people arrive on an early morning ferry for a room which is being vacated at 11.00 (check out time). If that happens we make guests comfortable in our reception until the room is ready which could be around noon if we don’t have a lot of rooms to prepare.


Making a booking and payment:

We make reservations without a deposit or prepayment.We trust our guests to let us know if their travel plans change so we can take a replacement booking. 

Guests pay on arrival by MasterCard/Visa, cash or bank transfer for those with Malaysian bank accounts.



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